Last updated: 04/05/2026
TERMS AND CONDITIONS – CLEARWAX LTD
1. About us
Clearwax Ltd (“we”, “us”, “our”) operates the website www.clearwax.co.uk and related services.
By accessing our website, purchasing products, or using our specialist directory services, you agree to be bound by these Terms and Conditions.
2. Our services
We provide:
- An online shop selling products and medical devices
- A trade (B2B) platform for Clearwax Specialists
- A specialist directory connecting members of the public with professionals
- Lead generation, tracking, and analytics services for specialists
3. Directory and introducer role
Clearwax acts solely as an introducer platform.
We:
- Do not provide medical or clinical services
- Do not employ or supervise specialists
- Are not responsible for any treatment, advice, or outcomes provided by specialists
Any agreement for services is strictly between the member of the public and the Clearwax Specialist.
4. Specialist accounts
Specialists must:
- Provide accurate information
- Maintain account security
- Comply with all applicable laws and professional standards
We may suspend or remove access where these Terms are breached.
5. Lead generation services
We provide leads to Clearwax Specialists via:
- Telephone enquiries
- Email and contact form enquiries
Call tracking
We use Stride Communications to assign unique phone numbers and track calls made through the directory.
Call data may include:
- Caller phone number
- Time and date of call
- Duration
- Call status (answered/missed)
- Call ID
Email enquiries
Contact form submissions are processed and delivered using SendGrid and may be forwarded to relevant specialists.
Use of lead data
Lead data is used to:
- Connect users with specialists
- Provide analytics dashboards
- Track performance
- Calculate and invoice lead charges
Lead charging
Specialists agree that:
- Valid leads generated via the platform are chargeable
- Lead charges are payable according to agreed pricing models
We reserve the right to define and determine valid leads where disputes arise.
6. Specialist billing and payments
Specialists may be invoiced for:
- Leads
- Subscriptions or services
- Product purchases
Payments may be made via:
- PayPal
- Bank transfer (BACS)
- Stripe (where applicable)
Invoices are issued via Xero.
Failure to pay may result in:
- Suspension of services
- Removal from the directory
- Debt recovery action
7. Online shop (customers and specialists)
Orders
All orders are subject to acceptance and availability.
Pricing
Prices may change at any time without notice.
Payment
Payments are processed securely via PayPal or other listed methods.
Consumer rights
Where applicable, consumer purchases are protected under UK consumer law.
8. Returns and refunds
Refunds and returns are handled in accordance with UK consumer legislation.
Certain products may not be eligible for return if:
- They are opened
- They are used
- Hygiene or medical restrictions apply
9. Delivery and shipping
We use third-party delivery providers including Royal Mail and InXpress.
Shipments arranged via InXpress may be fulfilled by carriers including:
- DHL
- FedEx
- TNT Express
Delivery terms
- Delivery times are estimates only
- We are not responsible for courier delays
- Risk passes to the customer once goods are dispatched where permitted by law
Address accuracy
Customers are responsible for providing correct delivery information.
10. Cancellations and termination
We may:
- Suspend or terminate access for misuse or breach of Terms
- Refuse service where necessary
Specialists or customers may stop using our services at any time.
11. Website use
You agree not to:
- Misuse the website or services
- Attempt unauthorised access
- Interfere with platform functionality
- Misuse the directory or lead system
12. Analytics and data
Specialists may receive dashboards showing:
- Lead volumes
- Call and email activity
- Performance data
This data is for informational purposes only.
13. Intellectual property
All website content, branding, and materials are owned by or licensed to Clearwax Ltd.
You may not copy, reproduce, or distribute content without permission.
14. Limitation of liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential loss
- We do not guarantee lead volume or quality
- We are not responsible for actions of third-party specialists or couriers
Our total liability is limited to the amount paid to us for services.
Nothing excludes liability for:
- Death or personal injury caused by negligence
- Fraud
- Statutory rights under UK law
15. Privacy
Your personal data is handled in accordance with our Privacy Policy.
16. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on our website.
17. Governing law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact
If you have any questions about these Terms, contact:
Email: [email protected]